Symptom
When attempting to import a prospect from Salesforce using the Outreach Everywhere Chrome extension, an error pops up: "A prospect with this email address already exists in Outreach and prospect is in the recycle bin."
Applies To
-
Salesforce import
- Prospect creation
- Salesforce sync
- All users
Resolution
To resolve the issue, navigate to Outreach and then to the main prospects page. From there, filter for Recycled prospects (shown below).
You can then click the horizontal 3 dot menu on the far right on the row of the prospect you want to target. Choose restore if you'd like to keep the record and sync Salesforce to it, or delete it so you can create a new record.
Cause
The cause of this issue is when a prospect you're attempting to create/import from Salesforce already exists in Outreach in the Recycle Bin. The Recycle Bin is a temporary holding place for prospects who have been deleted in Salesforce. If they were tied to an Outreach record, that record would be flagged as deleted and moved to the Recycle Bin.
Additional Resources
Was this article helpful?
That’s Great!
Thank you for your feedback
Sorry! We couldn't be helpful
Thank you for your feedback
Feedback sent
We appreciate your effort and will try to fix the article