Setting up Outreach Omni

Created by Manuk Shirinyan, Modified on Thu, 16 Apr at 9:51 AM by Joel Sandi

Note: Feature(s) Pending Rollout

Features and functionality described on this page are part of our April 2026 release, which is rolling out to eligible customers April 16-April 29, 2026. See our Release Notes here to learn more.

Objective

Learn how to enable Outreach Omni.

Applies To

Outreach Admins

Before You Begin

The Omni Best Practices Guide contains full details on how to use Omni effectively
Omni is enabled at the organization level

Procedure

Log in to Outreach as an Admin.
Click Administration > Organization > Org info.
Click GenAI.
Toggle on Omni.
Click Save.

Omni is now enabled for the organization.