Conversation Intelligence Overview

Objective

Learn how Kaia captures your calls and meetings — recording, transcribing, and summarizing conversations for coaching and insight.

Applies To

• Product area: Conversation Intelligence
• Audience: Sellers and managers, with some admin setup

Overview

Conversation Intelligence is where Kaia records and makes sense of your conversations. Use the areas below to learn how each one works and how to put it into practice.

• Kaia Configuration — Configure Kaia — ingestion, recording consent, permissions, and CRM sync.
• Kaia for Zoom — Set up Kaia for Zoom, including recording consent.
• Kaia for MS Teams — Set up Kaia for Microsoft Teams.
• Kaia for Other Platforms — Set up Kaia for Webex, Google Meet, and third-party recordings.
• How to Use Kaia — Use Kaia day to day — summaries, transcripts, topics, and translations.
• Kaia Recordings — Find, manage, re-transcribe, and share Kaia recordings.
• Kaia Best Practices — Get the most out of Kaia with best practices.