Missing template variable - {{sender.phone_number}}”

Symptom

Prospects in “Failed” state, in a sequence, with error “Missing template variable - {{sender.phone_number}}”

Applies To

• Outreach Admins
• Outreach Users

Resolution

Make sure that the affected user has their phone number saved in their profile, by following the below steps.

1. Log in to the Outreach platform.
2. Hover over your initials in the bottom left > Personal Settings > General > Your account
3. Input a valid phone number in the Phone Number section that user can be reached at
4. Click “Save”

After this is completed, go back to the template that flagged the error, and select the Outreach Variable again, double check in the preview that the phone number is populated.

Cause

This is caused by a variable being used in a link, that has been added to a template, but the link references a variable that has no value.

Additional Information

• Outreach Variables Overview
• How do I see and select from the list of available Outreach variables?
• Outreach University - Outreach Variables