"Outreach app shows continuous failures" Error Message

Created by Cynthia V, Modified on Wed, 16 Sep at 9:18 AM by Mike Le

Symptom

The Outreach Mobile App on Android fails immediately after the app loads, displaying the error "Outreach app shows continuous failures." Uninstalling and reinstalling the app does not resolve the issue, and the installed app version has been confirmed compatible with the device.

Applies To

Outreach Mobile App users on Android devices.

Resolution

  1. Locate the Outreach app icon on the home screen or in the app drawer.
  2. Press and hold the icon until the app menu appears, then tap the i icon to open App Info.
  3. Tap Storage & cache.
  4. Tap Clear cache.
  5. Open the Outreach app to check whether the error is resolved.
  6. If the error persists, return to App Info and tap Storage & cache, then tap Clear storage to remove all app data.
  7. Open the Outreach app and log in again.

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