Outreach Voice Best Practices

We know Outreach is critical to your daily success and with many of us now working from home, we understand Outreach Voice plays a major role in communicating with your Prospects; therefore, we want to be sure your experience is reliable and responsive, so you can focus on the conversation at hand and winning deals. Below, we have compiled some best practices for using Outreach Voice to improve call quality and optimize your voice experience.

Outreach Voice Best Practices for Working Remotely

Connection & Hardware

Connect to a wired network connection to avoid issues caused by interrupted or poor wireless performance.
Work close to a wireless access point when wired connections are unavailable.
Newer wireless network hardware supports 5 GHz connections which have less background interference and higher speeds.

Note: 5 GHz networks do not penetrate solid objects such as walls as well as 2.4 GHz signals. This can limit network coverage where many walls may exist between a wireless access point and the user.

VPN connections and virtual desktop environments (such as Amazon Workspaces) are not supported when making calls via Outreach Voice.
Use high-quality, wired headsets.
- Bluetooth and wireless headsets can cause poor audio quality due to connectivity issues between the device and your system.
- Outreach recommends connecting audio devices directly to the system rather than a USB or dock. Devices not connected directly to the computer may experience audio quality issues.

Note: In a wireless environment, many devices are competing for bandwidth, which can degrade not just call quality, but overall performance.

Check your device’s manufacturer’s website for updates to drivers, software, and firmware.
Noise, static, echoes, low-volume output, and one- or no-audio can be the result of a poor device or connection. Attempt to recreate the experience with another wired headset, or no headset at all, to help pinpoint the root cause.
Consider using a personal phone for Outreach Voice calling.

Desktop Environment:

Close or disable running applications not required while on Outreach calls.

A lot of multimedia and streaming applications (such as Netflix, Spotify, etc.) are notorious for draining system resources and bandwidth, and can have a negative impact on call quality.

Confirm the most recent version of Google Chrome is installed.
Schedule system reboots.

Restarting your computer on a regular basis allows the system to flush its RAM and can improve the overall performance of the machine.

If you are still having issues making calls with your computer, consider using a personal phone for Outreach Voice calling.

As always, Outreach provides around the clock customer support Monday through Friday to make sure our users are running at full speed. You can always search for additional resources here in the Support Portal, or check our Status Page for information on operational uptimes. Please contact Support if you have additional questions or concerns.