Adding prospects to a sequence results in either error Validation Failed: Mailbox does not have send enabled or Oops...Cannot add prospect to the sequence: Mailbox does not have send enabled.
- All Outreach Users
The user will need to follow the below steps:
- Click their initials in the lower left-hand corner
- Click the Mailboxes tab
- Click the row of the mailbox you want to edit (or, if present, click the blue Edit button)
- Enable the send and sync options by clicking the grey pill icons
- Click the save button
The mailbox of the sequencer does not have their mailbox set up to send from Outreach.