Validation Failed: Mailbox does not have send enabled

Symptom

Adding prospects to a sequence results in either error Validation Failed: Mailbox does not have send enabled or Oops...Cannot add prospect to the sequence: Mailbox does not have send enabled.

Applies To

• Sequences

• Prospects

• All Outreach Users

Resolution

The user will need to follow the below steps:

1. Click their initials in the lower left-hand corner
2. Click the Mailboxes tab
3. Click the row of the mailbox you want to edit (or, if present, click the blue Edit button)
4. Enable the send and sync options by clicking the grey pill icons
5. Click the save button

Cause

The mailbox of the sequencer does not have their mailbox set up to send from Outreach.