Symptom
When a sequence or single email fails to send to a prospect.
Applies To
- Outreach Users
Resolution
- Access the Outreach Platform.
- Click the Sequence icon (paper plane) in the navigation sidebar.
- Sort, filter, and select the applicable Sequence.
- Click Prospects and select Prospects from the dropdown menu.
- Click the More Options icon (ellipses) and select Retry.
- Click Yes to confirm retrying the Prospect.
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