Emails failing with the error "Mailbox not recently synced"

Symptom

Your emails are failing with the error Mailbox not recently synced.

Applies To

• Mailings

• All users

Resolution

1. Hover over your initials at the bottom of the left-hand navigation and click Personal Settings.
2. Find and click the affected mailbox.
3. Scroll to the bottom of the page and click Show advanced settings
4. Under the header Send Settings, uncheck the box labeled Require mailbox to be recently synced before sending.
5. Go back to your Outbox and retry the mailings that failed to send.

Cause

This occurs when your mailbox hasn't been recently synced with Outreach.