Email failed with error: "The url provided is too long to encode"

Symptom

Outgoing emails are failing with the error, "The url provided is too long to encode".

Applies To

• Emails
• Sequences
• Templates
• Prospects
• All users

Resolution

There are a couple ways to resolve this:
1. Disable click tracking and retry the email.

2. Open the failed email and check all links. You can copy and paste URLs in character counter tools to check the length. The current limit we have is 2048 characters for the encoded URL to ensure maximum compatibility with the receiving mail clients.

If the length is over 970 characters and you have click tracking enabled for this template, or the total length of all links is greater than 2048 characters without click tracking enabled, you can correct the length if this is accidental or shorten it using a tool like TinyURL.

3. Manually retry the email.

Cause

Outreach is unable to send messaging containing more than 970 characters worth of links AND click tracking enabled, OR more than 2048 characters worth of links without click tracking enabled.