The purpose of this article is to provide information to Outreach Users regarding email management within the Outreach Platform.
- Outreach Users
Outreach Supported Email Providers:
|Other||Other is not a recommended configuration. Users will need to provide their SMTP credentials and IMAP port. Contact the network or system administrator as applicable for direction on how to locate these details.|
|Gmail API (recommended)||
|Gmail Password (legacy) / Office 365||
Note: If you cannot find the EWS Endpoint, or if the auto-discover does not populate the required information, contact your network or system administrator as applicable for further direction.
|Office 365 OAuth2||
|Microsoft Hybrid Modern Auth||Connects Outreach for customers using the on-perm with 2-factor authentication (2FA) method.|
Outbound Server Connections:
Outreach connects to SMTP servers from the following IP Addresses:
app1a - 184.108.40.206, 220.127.116.11, 18.104.22.168
app1b - 22.214.171.124, 126.96.36.199, 188.8.131.52
app1c - 184.108.40.206, 220.127.116.11, 18.104.22.168
app1d - 22.214.171.124, 126.96.36.199, 188.8.131.52
app1e - 184.108.40.206, 220.127.116.11, 18.104.22.168
app1f - 22.214.171.124, 126.96.36.199, 188.8.131.52
app2a -184.108.40.206, 220.127.116.11, 18.104.22.168, 22.214.171.124, 126.96.36.199, 188.8.131.52
app2b - See IP address for app2a.
The source IP addresses above are the same for the connectivity to retrieve email using Exchange Web Services (EWS).
You'll be able to see which addresses you'll use by checking the address bar of your browser when connected to Outreach:
Note that this is NOT the IP address your email is sent from; that will be determined by your outbound email provider (Gmail, Sendgrid, etc.). You will only need these addresses if your outbound (SMTP) mail server needs to whitelist inbound connections that can give it mail to send.
If you need information about the IP addresses your mail is sent from, you'll need to check with your mail provider. You can see more about this in our article on SPF and DKIM here.
Each email provider has a set of sending limits users should be aware of to avoid issues in a given workflow.
Google's email limit is 2000 per account per day. If your Gmail account is new or flagged, the limit is decreased to 500. For more information, refer to the Gmail sending limits in G Suite article.
Microsoft Exchange Server (2010, 2013):
Limits are set by the organization's IT department as the server is hosted by the organization. Contact the network or system admin as applicable for additional information.
- Personal / Home (i.e. Outlook.com)
- 300 emails per day, 30 per minute, and up to 100 recipients per email. New or flagged accounts receive a much stricter limitation. For more information refer to the Limits for Outlook.com mailboxes and messages article.
- Business / Enterprise
- 10,000 per day, 30 per minute, and 500 recipients per email. For more information refer to the Exchange Online Limits article.
When a mailbox gets disabled and Outreach is unable to connect, a banner appears across the top of the Outreach Platform notifying users that the mailbox is no longer syncing with Outreach.
To continue using the mailbox connection, users need to reconnect the applicable email account with Outreach.
For more information regarding re-connecting an email account, refer to the How To Connect a Primary Email to Outreach article.
When copying and pasting content from one source into Outreach, some of the formatting will also be copied. To ensure the text is consistent, Outreach recommends removing the formatting or reformatting the content by using the text and formatting options within the email, template, or snippet.
Adding Images to an Email:
Adding images to your emails can help catch the attention of your prospects and illustrate the message in your email.
To ensure your images are the correct size when received, they should be resized prior to inserting them in your email templates. There are several free and easy to use image resizing websites and your computer likely has basic image editing tools built-in.
Note: The body of a template has to be ~65KB or less. This means your GIF/image has to be small enough so that the images plus the body's text is under 65KB.
Test Emails - Open-/Click-Tracking:
It is not uncommon for test to not report open and click tracking events. Open/Click tracking is checked based on the tracking IP address. If the systems that are performing these tests are from the same IP address (even if on different systems), Outreach will not detect or register the open/click-tracking event.
For more information regarding Open Tracking and Click Tracking, refer to the applicable articles