Configure In-App Notifications and Notifications for Slack in Outreach

Created by Tomas Zeman, Modified on Mon, 6 Apr at 12:05 PM by Aye Myat

Objective

The purpose of this article is to provide guidance to Outreach Users and Admins in configuring and using Outreach Notifications. The Outreach Notification Platform provides streamlined communication and increased awareness for Users by delivering alerts through multiple channels such as Email, Browser, Slack, and an In-App Notification Feed.

Applies To

All Outreach Users and Admins
Notification Settings in User Profile

Before You Begin

Some notification channels (e.g., Slack) require admin setup before users can enable them.
Not all notifications support all channels.
Browser notifications require OS-level permission to work properly.

Overview

The new Outreach Notifications enhance how users receive updates, alerts, and task reminders by offering four distinct channels:

In-App Notification Feed: Centralized feed within Outreach where users can view, manage, and act on notifications.
Slack: Notifications delivered directly into Slack.
Email: Notifications sent to the user's login email.
Browser Notifications: Alerts that appear via native browser/OS notification systems.
Toast Notifications (in-app popups): Toast for urgent tasks displayed within the Outreach UI.

Procedure

Log in to Outreach as a User.
Navigate to your user name.
Click Personal Settings > General > Notifications.
Toggle on the appropriate notifications for Slack.

Notifications

Notification	When it is triggered
Somebody other than the recipient responding to an email	Send email to a prospect, but prospect replies from a different email belonging to a different prospect. Send email to a prospect, but prospect replies from a different email belonging to an unknown prospect.
Meeting updates	Meeting is booked via your public calendar link. Meeting is reassigned to another prospect. Meeting is rescheduled. Meeting is scheduled on behalf of another Outreach user.
New voicemails	You got a new voicemail.
Bounce limits	50% of bounce rate achieved when sending emails to prospect. 80% of bounce rate achieved when sending emails to prospect. Final bounce limit warning, when you are not able to send emails for the next 24 hours.
Plug-in Errors	There are issues with connected CRM.
Mailbox and calendar sync errors	Your calendar disconnected and synchronization stopped working. Your mailbox disconnected and synchronization stopped working.
Mentions	Someone mentioned you in the Kaia chat.
Urgent tasks notification	You'll be notified whenever an urgent task goes past its due date.
Kaia Meeting Summary	Automatic Slack notifications when a Kaia meeting summary is ready

Browser Notifications

Screenshot 2025-07-25 at 15.34.31.png

Browser notifications are displayed by your browser in your OS notification area.

Screenshot 2025-07-25 at 16.11.19.png

Please make sure you enable notifications on your browser level. You will be asked for permission via the browser after pressing the "Enable browser notifications" button.

Browser Notifications	When it is triggered
Overdue urgent tasks	When an urgent task is moved to overdue state.
Incoming call	When you are receiving an incoming call.
Engagement with outgoing emails	Prospect opens email. Prospect clicks on a link in the email. Prospect replies to the email.

Toast Notifications

Screenshot 2025-07-25 at 15.34.44.png

This notification shows as a toast in the top right corner of Outreach.

Notification	When it is triggered
Overdue urgent tasks	When an urgent task is moved to overdue state.

Integration for Slack

Admins can configure Slack connection at the General Org configuration page in the administration.

Additional Information

Why don't I see Slack as an option?
Slack must be enabled by your Outreach admin and mapped to your account.
Can I receive browser notifications if I block popups?
No. Ensure permissions are granted in your browser and OS settings.
What's the difference between Toast and Browser notifications?
Browser notifications appear outside Outreach in your OS; Toasts show in-app.