Why is the bounced column showing 0 for all sequences in the sequence list view?

Applies To

• Sequences

Answer

Technically, these are two different metrics.

The email bounced count is not the same as the Prospect state that is displayed on the Sequences page shown below.

The 'bounced' that we see in the sequence list view page is related to the prospects state. This state value could be active, paused, bounced, optedout etc.

For example, when we assign a prospect to the sequence and that sequence has an email step and we send an email when time arrives. If that email bounced then the state changed to bounced and in the list view you can see bounced count increased to

Whenever we see bounced we tried to send an email again and this time if it was a success then the state changes to active and bounced count reset to 0.

So the list view prospect metrics are entirely calculated on the prospect state. Like, how many prospects are in active or paused  or bounced states.

We can see these metrics in more detail under the prospect tab in a sequence. If you see the below screenshot we are showing these metrics in the list view screen. See the screenshot below. 

Whatever we see in the Email tab under any sequence we are not showing anywhere. In the screenshot below, these are email metrics; we are not showing these things in the list view screen. Please take a look at the screenshot here.

Additional Information

An explanation for the answer or potential follow-up questions.