Server Issue & Request Failed Error When Saving an AI Agent

Created by Mike Le, Modified on Wed, 4 Nov at 5:20 AM by Mike Le

Symptom

An error appears when creating and saving an AI agent or a new agent in Agent Studio. One of the following messages displays:

  • "Request failed with status code 500"
  • "Unable to save because of a server issue"

Applies To

  • Outreach Admins

Resolution

Make sure that a time zone for the organization is selected in the Admin's Org settings page.

  1. Log in to Outreach as an Admin.
  2. Click Administration on the left side.
  3. Click to expand Organization, and then click on Org info.
  4. Select a time zone in the Time Zone dropdown field. This will not affect the timestamps and activity that users see when they're logged in.
  5. Click Save.

Cause

If your organization does not have a time zone set in Org Info page, it can cause failures for scheduled activities and alerts. AI Agents need a time zone to know when to run schedules and alerts.


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