Why a user is unable to view other user's mailbox from Revenue Agent?

Created by Alain T, Modified on Tue, 19 May at 10:19 AM by Alain T

Why a user is unable to view other user's mailbox from Revenue Agent?

 

Applies To

  • Amplify

  • Admin

Answer

This is related to the governance profile. The user must have the permission to view send from mailboxes and to view mailboxes owned by anyone. 

Additional Information

- Outreach Governance Profile Settings Overview

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