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            1. Outreach Support
            2. Enrichment Data & Signals
            3. Salesforce Troubleshooting

            Salesforce Troubleshooting

            • Opportunity stage in Salesforce updated through sync with the Contact's stage
            • How to search for and find activities (calls, emails, meetings, tasks) that have or have not synced to Salesforce (SFDC)
            • "We could not sync this record. Reason: Salesforce cannot update the record. This is typically the result of merged records in Salesforce" Error
            • Salesforce error: "A Role with this name already exists in Outreach."
            • "You do not have permission to make changes in Salesforce. Please contact your manager to make these changes on your behalf, or ask your Salesforce admin to adjust your Salesforce permissions" Error
            • Salesforce sync error: Look for name instead of record ID is not supported for objectName
            • Prospect activity isn't syncing to Salesforce under the opportunity
            • Duplicate activity from Outreach showing up in Salesforce/Dynamics
            • Assigned field in Outreach shows old owner and new owner when syncing from Salesforce
            • "Resource does not exist in the external system" error when syncing leads from Salesforce to Outreach
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