How To Delete Prospects

Purpose: 

The purpose of this article is to provide direction to Outreach users in deleting Prospects from the Outreach platform. 

Intended Audience: 

• Outreach Users

Notes:

• Deleting a Prospect deletes all associated Prospect data including: Email, History, Activity History, Opens, Clicks, etc., but will not delete the Prospect in Salesforce.
• Only Outreach Admins and Prospect Owner's can delete Prospect records. For more information on Salesforce record management, refer to the Sales Force Record Merge & Delete FAQ.  
• Deleting Prospects from Outreach cannot be reversed. 

Delete a Single Prospect

1. Access the Outreach Platform.
2. Click on the Prospects icon on the sidebar. 
3. Click to select the applicable prospect. 
4. Click the More Actions ellipses and select Delete. 
5. Click Delete in the Confirm Deletion window. 
   

Delete a Group of Prospects

1. Access the Outreach Platform.
2. Click on the Prospects icon (double silhouette) in the sidebar.
3. Select multiple prospects as applicable.
4. Click the More Actions ellipses and select Delete.
5. Click Delete in the Confirm Deletion window.
   
   

How does deleting a prospect in Outreach affect the lead/contact in Salesforce?

When a prospect is deleted in Outreach, the lead/contact in Salesforce will not be affected. Based on your plugin settings, the deleted prospects can be recreated in Outreach.

For more information regarding Salesforce plugin behavior, refer to the Reviewing the Salesforce Plugin article.