The purpose of this article is to provide information to Outreach Users regarding updates to the Outreach Public Calendar experience.
The redesigned public calendar experience enables Prospects to choose a date and time more efficiently, while providing the ability for Users to remain more flexible and optimize their schedule for a better Prospect experience.
- Outreach Users
Outreach Public Calendar FAQs:
Q: What is the Outreach Public Calendar?
A: The public calendar provides Users the ability to optimize their Prospect's scheduling experience by providing a more flexible, robust, and intuitive module.
Q: Does the redesign require any changes to our Org?
Q: Does the redesign impact the daily workflow of a User?
A: No. The Public Calendar redesign changes only impact the Prospect’s experience as illustrated below.
Q: What is included in the redesign; what is the Prospect Experience?
A: The Public Calendar redesign now provides:
Organized calendar visibility grouping available time slots in five calendar day increments:
Improved navigation. Prospects can scroll through available weeks, or select specific dates through calendar picker:
Prospects select a suitable time and populate their information as required, then click Book Meeting
Note: Fields with asterisk are required.
Prospects are presented with a confirmation of their booked meeting.
If a Prospect needs to reschedule, they can click the Select a different time link and choose a more convenient time.
Q: How should I send Prospects these invites?
A: Outreach provides Users a variety of convenient ways to schedule meetings with Prospects, such as inserting availability in Gmail or Outlook, booking directly from the Outreach platform, or inserting your public calendar link. For more information on these processes; refer to the applicable articles in the Additional Resources section of this article.
Q: Do I have to sync a Calendar with Outreach?
Q: What calendars are compatible with the Outreach Platform?
A: Google, Office365, Outlook Exchange
Q: How do I connect a calendar to Outreach?
A: To connect a calendar to Outreach, refer to the How To Connect a Calendar to Outreach article.
Q: How do I create a public calendar link?
A: To create a public calendar link, refer to the How To Create a Public Calendar Link article.
Q: Does Outreach's Public Calendar work with Google Meet video conferencing?
A: Yes! Outreach provides Organizations the ability to utilize Google Meet. For Organizations with the feature available, Outreach Admins can enable Google Meet as follows:
- Access the Outreach Platform.
- Click the User's initials in the navigation sidebar.
- Click Org in the User Admin section of the Settings Panel and click to enable (toggle-on) the Google Meet option.
For more information regarding Google Meet availability, contact your AE.
Q: My Org has enabled Google Meet; will a Google Meet link be added automatically to a meeting scheduled through the Public Calendar?
A: Yes, a Google Meet link will be added to meetings scheduled through the Public Calendar once enabled. Meetings created before the feature was enabled will not have Google Meet links updated.
Q: Will all Uses have access to Google Meet?
A: Yes, if enabled, Google Meet will be available for all Outreach Users in your Org.