How do I tell if my activity synced to my CRM?

Applies To

• Activity syncing

Answer

When viewing the activity in the system, you can tell if your activity synced or not by looking for the cloud icon in the list view, like the below screenshot. If it is filled, then the activity did sync. You can view this on the tasks, outbox, meeting agenda, and calls page. You can also click on that same cloud icon, and it will take you to the task that we synced and created in your CRM.

In the below example from the Email Outbox list view page, the first 5 email activities did sync, and the last 3 did not.

In the below example from the Calls list view page, the second and third call did not sync, but the rest did.