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            1. Outreach Support
            2. Platform Admin
            3. User & Permissions Troubleshooting

            User & Permissions Troubleshooting

            The email address given by the SSO provider does not match the email provided to Outreach Error When a user attempts to sign in, they are immediately shown a Okta "404, Page Not Found" error. Error - AADSTS50105: The signed in user is not assigned to a role for the application Troubleshooting Okta SSO Issues After Setup FAQ Error:Could not retrieve SSO connection name: cannot retrieve authorization URL for non-SSO login org after testing SSO. Error: {"errors":["OAuth error"]} error message after testing SSO Okta Error: When a user attempts to sign in, they receive "User is not assigned to this application" Why can't I set up a User's mailbox as an Outreach Admin? When I try to create a new user, I'm getting an error message: Email is excluded by org restrictions
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