Emails sent to a prospect do not appear under the the user's Outreach Outbox.
- Outreach Users
- Email activity tracking
To ensure emails sent to Prospects always appear in the users's Outreach Outbox, you will want to be sure to send emails using the Outreach web application, Outlook Add-in, or Gmail with Outreach Everywhere.
This is caused by not sending emails using Outreach functionality, which includes the web application, Outlook Add-in, or Gmail with Outreach Everywhere.