Outreach Product Release Notes - September 2026

September 2026 Release Overview

Review the features included in the September Release below, shipping to customers September 10, 2026 – September 24, 2026.

Agents & AI

Mobile App (iOS and Android): Omni

Complete surveys, updates, and record creation right inside Omni on mobile.

Summary

The iOS and Android apps add richer, interactive Omni experiences, letting users respond to surveys and complete common create-and-update actions without leaving the conversation. This brings the mobile Omni experience closer to what's already available on web.

Release Date

September 10, 2026 – September 24, 2026

Updates

• Respond to single-select and multi-select surveys directly inside an Omni conversation.
• Create and update supported Tasks, Accounts, Prospects, and Opportunities from within Omni.

To learn more, view the support article.

Omni: UI Widgets and Human In the Loop

Approve what Omni is about to do before it does it.

Summary

Omni now pauses for confirmation before taking any action that would change a Prospect, Account, or Opportunity record, showing exactly what will happen before it happens. If required information is missing, Omni collects it through a short survey first, and users can cancel a running query at any point.

Release Date

September 10, 2026 – September 24, 2026

Updates

• Review and approve or cancel a confirmation widget before Omni changes any Prospect, Account, or Opportunity record.
• See a confirmation widget with a preview of the change when Omni already has the data it needs, or a short survey form when it needs more input first.
• Stop a running query at any point; the send icon becomes a stop icon while Omni is working.
• Get your original input restored in the composer after cancelling, so you can edit and resend it.

To learn more, view the support article.

Omni: Extracted User Preferences

Omni picks up how you like things done, so you don't have to restate it every time.

Summary

Omni now learns durable preferences for each user, including communication style, expertise level, preferred tools, and output format when a user explicitly tells it to remember, change, or apply something going forward  and applies them automatically across conversations. These preferences are applied automatically across future conversations and are visible only to the user they belong to. 

Release Date

September 10, 2026 – September 24, 2026

Updates

• Get responses that automatically reflect your communication style, expertise level, and output format preferences.
• Update or remove a preference at any time by telling Omni directly.

Note: Only stable, non-sensitive preferences are stored; ephemeral states and sensitive categories are excluded. 

Admins can disable the feature at the org level.

To learn more, view the support article.

Sales Engagement

Sequential Dialing Enhancements: Improved Status Messages

Know exactly what's happening on your next Sequential Dialing call, at a glance.

Summary

Sequential Dialing now shows clearer, more specific status messages during a dialing session, so reps spend less time guessing why a call didn't connect or what the dialer is doing next.

Release Date

September 10, 2026 – September 24, 2026

Updates

• See improved, more specific status messages during Sequential Dialing sessions.

To learn more, view the support article.

Account Management & Relationship Mapping

Customizable Fields in Prospect Side Panel Fields

Set which fields show in your Prospect side panels, and how much you want to see.

Summary

Sellers can now control which fields appear in the Prospect side panels and how much of each is shown. Long-text fields are shortened automatically with an expand option, including a bulk action that can hide all long-text fields at once. This makes scanning through information more efficient, especially when Research Agent writes into a growing number of custom fields.

Release Date

September 10, 2026 – September 24, 2026

Updates

• Choose which custom fields display in the Custom fields section of the prospect sidebar.
• Hide fields you don't need surfaced without removing the underlying data.

To learn more, view the support article.

Conversation Intelligence and Rep Coaching

Buyer/Seller Tagging in Kaia

Tag internal colleagues on Kaia calls even when they don't have a Kaia license.

Summary

Buyer/Seller Tagging in Kaia now supports associating internal employees who don't hold a Kaia license, in addition to external prospects.

Release Date

September 10, 2026 – September 24, 2026

Updates

• Associate internal employees without a Kaia license with a prospect during Kaia call tagging, in addition to external participants.