Outreach Product Release Notes - September 2026

September 2026 Release Overview

Review the features included in the September Release below, shipping to customers September 10th-24th, 2026.

Agents & AI

Omni Bot in Slack Channels

Ask Omni questions directly from a Slack channel, without switching apps.

Summary

Omni is now available directly in Slack, either in the Outreach Slack app's Chat tab or by inviting the @Outreach bot into any channel. Conversations are persistent and threaded, and admins control visibility, scope, and channel exceptions from dedicated settings.

Release Date

September 10, 2026 – September 24, 2026

Updates

• Chat with Omni in the Outreach Slack app, or invite @Outreach into a channel and mention it to ask a question in a thread.
• Return to previous conversations, since Omni in Slack keeps persistent chat history.
• Have admins choose whether replies are visible to the whole channel or ephemeral, and control where Omni is available (everywhere, or restricted to DMs and App Home).
• Let admins block Omni in specific sensitive or executive channels regardless of the broader scope setting.

Note: In a channel thread, only the person who started it can ask follow-up questions.

To learn more, view the support article.

Mobile App (iOS and Android): Omni

Complete surveys, updates, and record creation right inside Omni on mobile.

Summary

The iOS and Android apps add richer, interactive Omni experiences, letting users respond to surveys and complete common create-and-update actions without leaving the conversation. This brings the mobile Omni experience closer to what's already available on web.

Release Date

September 10, 2026 – September 24, 2026

Updates

• Respond to single-select and multi-select surveys directly inside an Omni conversation.
• Create and update supported Tasks, Accounts, Prospects, and Opportunities from within Omni.

To learn more, view the support article.

Omni: UI Widgets and Human In the Loop

Approve what Omni is about to do before it does it.

Summary

Omni now pauses for confirmation before taking any action that would change a Prospect, Account, or Opportunity record, showing exactly what will happen before it happens. If required information is missing, Omni collects it through a short survey first, and users can cancel a running query at any point.

Release Date

September 10, 2026 – September 24, 2026

Updates

• Review and approve or cancel a confirmation widget before Omni changes any Prospect, Account, or Opportunity record.
• See a confirmation widget with a preview of the change when Omni already has the data it needs, or a short survey form when it needs more input first.
• Stop a running query at any point; the send icon becomes a stop icon while Omni is working.
• Get your original input restored in the composer after cancelling, so you can edit and resend it.

To learn more, view the support article.

Omni: Extracted User Preferences

Omni picks up how you like things done, so you don't have to restate it every time.

Summary

Omni now learns durable preferences for each user, including communication style, expertise level, preferred tools, and output format, and applies them automatically across conversations. Preferences strengthen with repeated use, fade if not reinforced, and are visible only to the user they belong to.

Release Date

September 10, 2026 – September 24, 2026

Updates

• Get responses that automatically reflect your communication style, expertise level, and output format preferences, without repeating instructions in every conversation.
• See preferences strengthen with repeated confirmation and fade over time if not reinforced.
• Opt out of preference extraction at any time from your settings.

Note: Only stable, non-sensitive preferences are stored; ephemeral states and sensitive categories are excluded. 

Admins can disable the feature at the org level.

To learn more, view the support article.

Sales Engagement

Sequential Dialing Enhancements: Improved Status Messages

Know exactly what's happening on your next Sequential Dialing call, at a glance.

Summary

Sequential Dialing now shows clearer, more specific status messages during a dialing session, so reps spend less time guessing why a call didn't connect or what the dialer is doing next.

Release Date

September 10, 2026 – September 24, 2026

Updates

• See improved, more specific status messages during Sequential Dialing sessions.

To learn more, view the support article.

Account Management & Relationship Mapping

Customizable Fields in Prospect Side Panel Fields

Set which fields show in your Prospect side panels, and how much you want to see.

Summary

Sellers can now control which fields appear in the Prospect side panels and how much of each is shown. Long-text fields are shortened automatically with an expand option, including a bulk action that can hide all long-text fields at once. This makes scanning through information more efficient, especially when Research Agent writes into a growing number of custom fields.

Release Date

September 10, 2026 – September 24, 2026

Updates

• Choose which custom fields display in the Custom fields section of the prospect sidebar.
• Hide fields you don't need surfaced without removing the underlying data.

To learn more, view the support article.

Conversation Intelligence and Rep Coaching

Buyer/Seller Tagging in Kaia

Tag internal colleagues on Kaia calls even when they don't have a Kaia license.

Summary

Buyer/Seller Tagging in Kaia now supports associating internal employees who don't hold a Kaia license, in addition to external prospects.

Release Date

September 10, 2026 – September 24, 2026

Updates

• Associate internal employees without a Kaia license with a prospect during Kaia call tagging, in addition to external participants.

Platform Services

Outreach Plugin for ServiceNow Marketplace

See Outreach call and meeting data natively in ServiceNow, with no manual setup.

Summary

Outreach is publishing a dedicated app to the ServiceNow Marketplace that extends ServiceNow's call and meeting records with Outreach-specific fields, including sequence attribution and Kaia recording data. Installing the app also installs the required ServiceNow Callback and Touchpoint plugins automatically, removing a manual setup step.

Release Date

September 10, 2026 – September 24, 2026

Updates

• View sequence name, sequence step number, and call disposition directly on ServiceNow call activity records.
• View the Kaia recording URL and recording summary directly on ServiceNow meeting records.
• Install the Outreach app from the ServiceNow Marketplace; the required ServiceNow Callback and Touchpoint dependency plugins install automatically.

To learn more, view the support article.