Objective
The purpose of this article is to provide direction to Outreach Users in troubleshooting the Outreach Everywhere Chrome extension.
Applies To
- Outreach Users
Notes
- Outreach advises Users to complete, save, log, and close any important information prior to starting this process as system restarts and browser updates are required steps in the troubleshooting process.
- The Outreach Everywhere extension only supports Google Chrome browser versions.
- Enabling the extension in Incognito Mode is required to complete this process.
- Confirm network environment and bandwidth issues are not present prior to completing this process.
- Outreach does not support troubleshooting third-party, non-Outreach extensions.
Procedure
- Click the Outreach Everywhere icon and determine if the extension loads:
If the extension... Then... Loads Proceed to Step 4. Does not load - Restart Google Chrome.
- Proceed to Step 2.
- Determine if Google Chrome is up-to-date:
If Chrome is... Then... Up-to-date Proceed to Step 4. Out-of-date - Update Google Chrome.
- Proceed to Step 3.
- Click the Outreach Everywhere icon and determine if the extension loads:
If the extension... Then... Loads - Issue resolved.
- No further action is required.
Does not load Proceed to Step 4. - Access Incognito Mode.
- Click the Outreach Everywhere icon and determine if the extension loads:
If the extension... Then... Loads Proceed to Step 6. Does not load - Contact Outreach Support.
- No further action is required.
- Clear the browser cache.
- Restart Google Chrome and continue in normal mode.
- Click the Outreach Everywhere icon and determine if the extension loads:
If the extension... Then... Loads - Issue resolved.
- No further action is required.
Does not load Contact Outreach Support, No further action is required, Note: Include the completed troubleshooting steps in the support ticket as applicable.
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